Customer Service

We aim to deliver the best buying experience on the Internet. Click on a Question/Topic below to get help.

• What is my order status?
• What is Extended Download Service?
• What is the Backup CD program?
• What payment methods do you accept?
• When will my credit card be charged?
• How will the charge appear on my credit card?
• Do I have to pay sales tax?
• I need a copy of my invoice.
• I forgot my password.
• Can I order without a credit card?
• What address should I enter in the billing information screen?
• How do I enter a shipping address?
• Should I put spaces or dashes in the credit card number?
• Why are you not accepting my credit card?
• How do I start a new order?