FAQs
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Frequently Asked Questions
We aim to deliver the best buying experience on the Internet. Click on a Question/Topic below to get help.
Quick Order Lookup
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Order Information
What is my order status?
What is Extended Download Service?
What is the Backup CD program?
What payment methods do you accept?
When will my credit card be charged?
How will the charge appear on my credit card?
Do I have to pay sales tax?
I need a copy of my invoice.
I forgot my password.
Can I order without a credit card?
What address should I enter in the billing information screen?
How do I enter a shipping address?
Should I put spaces or dashes in the credit card number?
Why are you not accepting my credit card?
How do I start a new order?
I have a question about a product before purchasing.
Download Information
How do I re-download software that I have purchased?
Have download instructions e-mailed to you.
How do I download?
How do I get my serial # or unlock codes for my purchase?
What is download insurance?
My unlock code/serial # is not working.
What if the download stops before it is complete?
What if I want a shipment, but I've already ordered the download?
I've finished downloading, where do I find it?
Return and Cancellations
What is your Refund Policy?
How do I cancel my order?
When will the credit appear on my credit card?
Privacy & Security
What is your Privacy Policy?
What is the DR Secure & Virus Free Guarantee?
Still need help?
Contact Customer Service
Shipping Information
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
I live outside the US. Will I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipment method?
Technical Support
I need technical support for my Product.
Why do I need to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
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