Java
Solaris
Communities
Partners
My Sun
Sun Store
United States
Worldwide
Products
Downloads
Services & Solutions
Support
Training
Research
Join the Sun Developer Network
» More
See All Promotions
» More
Shop By Category
»
Application Servers
»
Development Tools
»
Sun Java(TM) Studio Creator 2004Q2
»
Directory Servers/Identity Management
»
Integration
»
Proxy Servers
»
Collaboration Tools
»
Desktop
»
Sun Ray Server Software
»
Web Servers
»
N1 Software
»
N1 Grid System
»
Operating Systems
Local Stores
»
China
Store Resources
»
Store Home
»
Shopping Cart
»
Order FAQs
»
Order Status
»
New Order
»
Return Policy
Additional Resources
»
Training Classes
»
All Sun Products
»
Contract Customers
Global Specials
Order FAQs
Order Status
Order Number:
Password:
We aim to deliver the best buying experience on the Internet. Click on a Question/Topic below to get help.
Order Information
What is my order status?
What payment methods do you accept?
When will my credit card be charged?
How will the charge appear on my credit card?
Do I have to pay sales tax?
I need a copy of my invoice.
I forgot my password.
Can I order without a credit card?
What address should I enter in the billing information screen?
How do I enter a shipping address?
Should I put spaces or dashes in the credit card number?
Why are you not accepting my credit card?
How do I start a new order?
Shipping Information
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
I live outside the US. Will I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipment method?
What are the freight charges and delivery times for various freight options?
Privacy & Security
What is your Privacy Policy?
What is the DR Secure & Virus Free Guarantee?
Download Information
How do I re-download software that I have purchased?
Have download instructions e-mailed to you.
How do I download?
How do I get my serial # for my purchase?
My serial # is not working.
What if the download stops before it is complete?
What if I want a shipment, but I've already ordered the download?
I've finished downloading, where do I find it?
I am having problems starting or completing a download. What can I do?
Return and Cancellations
What is your Refund Policy?
How do I cancel my order?
How do I request a refund?
When will the credit appear on my credit card?
Technical Support
I need technical support for my Sun Global Specials Product.
Why do I need to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Still need help?
Contact Customer Service
Contact
About Sun
News
Employment
Privacy
Terms of Use
Trademarks
Copyright 1994-2005 Sun Microsystems, Inc.
