Order Information

• What is my order status?
• What is Extended Download Service?
• What is the Backup CD program?
• What payment methods do you accept?
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• How will the charge appear on my credit card?
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• I need a copy of my invoice.
• I forgot my password.
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• What address should I enter in the billing information screen?
• Should I put spaces or dashes in the credit card number?
• Why are you not accepting my credit card?

Privacy & Security

• What is your Privacy Policy?
• What is the DR Secure & Virus Free Guarantee?

Download Information

• How do I re-download software that I have already purchased?
• Have download instructions e-mailed to you.
• How do I download?
• How do I get my serial # or unlock codes for my purchase?
• What is download insurance?
• My serial # or unlock code is not working.
• What if the download stops before it is complete?
• I've finished downloading, where do I find it?

Return and Cancellations

• What is your Refund Policy?
• How do I cancel my order?
• How do I request a refund?
• When will the credit appear on my credit card?

Technical Support

• I need technical support for my The Micro Research Institute Product.
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Still need help?

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