eGuide Information

• What is an eGuide?
• How can I read an eGuide?
• Why read an eGuide instead of a print book?
• In what formats are Prima Games eGuides available?
• Can I print an eGuide?
• Are Prima eGuides copyright protected?
• Glossary of terms.
• Are cookies a security risk?
• How do I set up my browser to accept cookies?
• I am a Mac user; can I download eGuides?

Order Information

• What is my order status?
• What payment methods do you accept?
• When will my credit card be charged?
• How will the charge appear on my credit card?
• Do I have to pay sales tax?
• I need a copy of my invoice.
• I forgot my password.
• Can I order without a credit card?
• What address should I enter in the billing information screen?
• Should I put spaces or dashes in the credit card number?
• Why are you not accepting my credit card?
• How do I start a new order?
• I am not a resident of the US or Canada; can I purchase eGuides?
• Can I send an eGuide as a gift to a friend?
• Can I move the file to another computer or my laptop?

Return and Cancellations

• What is your Refund Policy?
• How do I cancel an order?

Product Activation

• How do I activate my product?
• What do I do if my activation fails?
• I need my registration key number.
• I received a message that my registration key is not valid.

Privacy & Security

• What is your Privacy Policy?
• What is the DR Secure & Virus Free Guarantee?

Download Information

• What should I do before I download?
• How do I re-download the eGuide that I have already purchased?
• Have download instructions e-mailed to you.
• How do I download?
• What if the download stops before it is complete?
• I've finished downloading, where do I find it?
• I have a MAC and cannot download because the product is only available for the PC, what can I do?
• I have a Mac and cannot download?

Product Support

• Can you send me codes or cheats?
• Can you help me with this code?
• Can you help me get through a tough spot in my game?
• Where can I buy your books? Can I purchase your books in my area?
• I can't get my game to load, can you help me?

Still need help?

• Contact Customer Service