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Protect your purchase with Extended Download Service. We will keep a back-up copy of your digital file should you need to re-download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from this website for a period of two (2) years after the date of purchase.

We accept Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

We also accept PayPal, Checks, Money Orders and Wire Transfers. If you choose to pay by PayPal, you will be redirected to the PayPal site as part of the order submission process. If you choose to pay by Check, Money Order or Wire Transfer select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.

If you have purchased downloadable products your credit card will be charged the day after your purchase has been placed.

If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.

If you pay by PayPal, whether by credit card or instant transfer, you will be charged for the entire order when you submit payment.

The charge will appear on your credit card as: "DR *Matrix Games EU"

If you paid by credit card at PayPal, the charge will appear on your credit card as: PayPal*Digital River. Digital River, Inc. manages PayPal payments on behalf of Matrix Games EU.

We charge applicable sales tax for orders shipped to California, Minnesota and Washington. Sales tax is automatically computed on both product(s) and shipping costs.

Pursuant to the Digital VAT Directive, as of 1st July 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%.

We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.

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In addition to Credit Cards, we accept PayPal, Checks, Money Orders and Wire Transfers.

If you choose to pay by PayPal, you will be redirected to the PayPal site as part of the order submission process.

If you choose to pay by Check, Money Order or Wire Transfer select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

For PayPal verification, you must enter your PayPal account as your e-mail address.

If you ordered a physical product, the order form will ask you if you would like the product shipped to the same address as your billing address.

If you do not want the product shipped to same address as your billing address please select "No" and you will be prompted for shipping information after you hit the submit button.

No. Your card number should be entered in as a continuous string of numbers.

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, you can contact Customer Service 24 hours a day, 7 days a week (click here). Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

You can start a new order simply by clicking the following link.
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