Welcome to the FAQ (Frequently Asked Questions) page for Corel® Studio. Click on a link below to skip to questions about specific sections.

General Questions about Corel® Studio
Questions about downloading
About JPEGs
Corel® Premium Photos
Corel® Stock Photos
Corel® Illustrations
Other Corel products
Shopping at Corel eStore™
The Corel Studio License Agreement
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• Corel Studio site map
• Corel eStore™ Info Desk
• Corel eStore Security Information

General Questions about Corel® Studio

1. Which platforms can these images be used with?
Corel Studio images can be used with both the Mac® and Windows® operating systems, as well as any other system that supports the TIFF, JPEG and/or PCD file formats.

2. Where can I get help with Searching?
Visit the Effective Searching page for detailed information on how to search for images.

3. I can’t find the image I need. What should I do?
We want to know what you want, and what you think of Corel Studio. This collection is for you—let us tailor it to your needs.

4. I live outside North America. Can I still purchase Corel Studio images?
International customers have full access to all downloadable images. However, physical shipment products (i.e. Corel® Stock Photo CDs) are available for online order within North America only. Customers outside of North America wishing to order CDs can do so by contacting Corel Customer Service.

Questions About Downloading

1. What happens if I crash or if my connection drops?
If your PC connection, browser connection or the network connection are lost, the download will fail. However, when you re-establish the connection you may return to the site and enter Customer Service where you will be greeted by name and allowed to download again. If you are using the Download Wizard, the process will begin where it left off, before the disconnection.

2. What if I lose my digital image?
The image will always be available from our Customer Service Department.

About JPEGs

1. What is a “JPEG” file?
Named after The Joint Photographic Experts Group (the committee that designed it) and pronounced jay-peg, the JPEG (or .JPG) format is ideal for photographs and images with complex color patterns. This format enables you to save images with millions of colors (by comparison, the GIF option is restricted to 256 colors).

File size is another advantage. JPEG permits a greater degree of compression than the GIF alternative (it can reduce files sizes to about 5% of their normal size), so downloading time for larger graphics is shorter, an important consideration for Web work.

2. What’s the best way to manipulate a JPEG file?
The JPEGs in this collection are saved using very low compression. Once you’ve opened the JPG on your computer, it’s best to save it as a TIFF file before doing any resampling or editing. Once you’ve finished making changes, use the “Save As” command to convert the file to any format required. This will avoid any excessive data loss that may result from repeatedly saving the same image in JPEG format.

3. Won’t converting the JPEG result in a lower-quality image?
No. JPEGs use a “lossy” compression method (i.e. some data is removed), which when used correctly produces very high quality image files—the decrease in file quality is normally imperceptible to the naked eye.

Corel® Premium Photos FAQs

1. How should I use Corel® Premium Photos?
The following are recommended uses for the various image sizes:

Image Size (Pixels)	File Type	Suggested Use
3903 x 2553	4.3 MB JPEG file	Professional publishing, advertising, brochures. Full page output or larger
2310 x 1524	1.4 MB JPEG file	Desktop publishing, greeting cards, 3/4 page output
393 x 259	300 KB TIFF file	Web pages, onscreen use in presentations or videos

2. How are Corel Premium Photos produced?
We scan using a Heidelberg Topaz Scanner (formerly Linotype-Hell), a flatbed trilinear color CCD scanner. We scan our images to a target file size of 29 MB at 300 dpi. This works out to approximately 8" x 12", depending to the dimensions of the original. The scanner uses LinoColor for editing and color control.

The images are then edited for dust, logos, etc. Once they are checked for quality, they are compressed into a JPEG to achieve our 4.3 and 1.4 MB file sizes.

3. What are the differences between the three Corel Premium Photos file formats?
Each Corel® Premium Photos image has been converted into three different resolutions so that you can choose which file format best suits your needs. The resolutions are as follows:

• 29 MB uncompressed (approx. 4.3 MB compressed) JPEG file at 300 dpi
• 10 MB uncompressed (approx. 1.4 MB compressed) JPEG file 300 dpi
• 300 K uncompressed TIFF file at 72 dpi

Each of the three file sizes are included for the purchase price.

4. How do I search for Corel® Premium Photos?

• Search by Keyword
• Browse – Click through our two-level category structure to find the image you want

1. How should I use Corel Stock Photos?
The following are recommended uses for the various image sizes:

Image Size (Pixels)	Suggested Use
120 x 80 – Preview Thumbnail	Mockups
384 x 256 – Thumbnail Size	Small sample images, Web pages
768 x 512 – Small Size	Web pages, onscreen use in presentations or videos
1536 x 1024 – Medium Size (3/4 Page)	Typical desktop publishing, greeting cards
3072 x 2048 – Large Size (Full page or more)	Professional publishing, advertising brochures

2. How are the Corel Stock Photos produced?
For images scanned in-house, we use a Heidelberg Topaz Scanner (formerly Linotype-Hell), a flatbed trilinear color CCD scanner. We scan our images to a target file size of 18 MB and used LinoColor for editing and color control. The images are then edited for dust, logos etc. Kodak Builder software is then used to make the PCD files.

3. What are the difference between the resolutions/file formats?
The collection originates from the Kodak® PCD file format. Each image that is available for purchase is available at five different resolutions. To view more information about specifications and suggested usage, check out the File Specifications.

4. How do I find the Corel Stock Photo that I'm looking for?
Images can be found by searching by keyword or browsing the Photo Catalog.

5. What is a Corel Stock Photo CD?
Each Corel® Stock Photo CD has 100 quality images scanned as Kodak PCD files. Each CD is supported on both the Mac and PC platforms and contains useful applications to assist you with image management and conversion. Utilities include the Corel Photo CD Lab, Artview screen saver and others.

For more information about the Corel Stock Photo CD line, please visit the product page

6. Why does my application say that the Photo CD images are only 72 dots per inch?
When converting/exporting an image, regardless of the size of the image, it will more than likely read as a 72 dpi (dots per inch) image in an application such as Adobe® Photoshop®. The reason for this is quite simple: the images are stored in high resolution on the CD-ROM, but the Photo CD format does not store the dpi value. When these files are opened they will display the default resolution (either 72 or 96 dpi). To rectify this problem, simply re-sample the image, with *maintain file size* checked, to the appropriate resolution and the images will become the new size, without any loss of quality.

7. What is the Corel® PHOTO CD LAB?
The Corel PHOTO CD LAB is a utility used to convert, resize and view your Corel Stock Photo images from PCD format to a variety of others, including BMP, EPS, TIFF and PICT.

8. I’m having trouble installing or running a Corel Stock Photo CD. Where can I go to receive technical support?
As a first step, check the commonly asked Corel Stock Photo CD Support questions. You can also reach Corel Technical Support by phone, fax, e-mail, newsgroup or FTP.

Corel® Illustrations

1. Where can I use Corel Illustrations?
Since Corel Illustrations are a generic file type, they can be used in almost any application that supports graphics. This includes CorelDRAW™, Adobe Illustrator®, Deneba™ Canvas™, Macromedia® Freehand™, Microsoft® PowerPoint®, QuarkXPress® and Corel® WordPerfect® to name a few.

2. How should I use Corel Illustrations?
The following are recommended uses for the images:

Image Size (Pixels)	Suggested Use
1275 x 1650	Professional publishing, advertising, brochures, desktop publishing, greeting cards

3. What are the differences between the resolutions/file formats?
Both of the Corel Illustrations file formats (JPEG and TIFF) come in the same resolution: 150 dpi. The JPEG is slightly compressed and converted from the original TIFF. While it is difficult to see a quality difference between the two formats with the naked eye, the TIFF is much larger in size than the JPEG.

4. How do I find the Corel Illustration that I'm looking for?
Browse through our category offerings to find the Illustration that you’re looking for. Our initial categories include topics such as Corporate Concepts (business oriented), Science and Medicine and Environment. Watch for keyword searching, coming soon!

Other Corel products

1. Where can I get more information about Corel products?
Much more information about the various products offered by Corel can be found by visiting the product page of Corel’s Web site. For general questions or comments concerning Corel products, Corel’s customer service department can be reached by calling 1-800-772-6735, or by e-mail at custserv2@corel.ca.

1. Where can I get help with shopping online at Corel eStore?
If you have specific questions or comments concerning the downloading of products or shopping at Corel eStore, you may contact Digital River customer service at 1-800-819-5020
24 hours a day, seven days a week. You may also contact them by e-mail or visit their
Customer Service Web site.

Questions about the Corel® Studio License Agreement

1. Are there any legal restrictions on how I may use images purchased from Corel Studio?
Images purchased from Corel Studio must be used in accordance with the Corel® Studio License Agreement. As an additional reference, an overview of the Agreement is available.

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