function rnt_knowledgebase(productID){
document.write('<b>Have a question? Search the knowledge-base or send us email</b>')
if (productID!=0){
  document.write('<FORM name="search" method="get" name="question" action="http://drpicto.custhelp.com/cgi-bin/drpicto.cfg/php/enduser/std_alp.php" target="javascript:window.open(\'\', \'helpWin\', \'width=650,height=450,left=10,top=10,toolbar=no,location=no,menubar=no,directories=no,status=no,scrollbars=yes,resizable=yes\')"><input type="hidden" name="p_new_search" value="1" /><input type="hidden" name="p_page" value="1" /><input type="hidden" name="p_li" value="" /><input type="hidden" name="p_lva" value="" /><input type="hidden" name="p_sid" value="" /><input type="hidden" name="p_prod_lvl1" value="' + productID + '" /><input type="image" src="http://www.digitalriver.com/v2.0-img/operations/picto/site/search_kb.gif" /></FORM>')
}
else {
  document.write('<FORM name="search" method="get" name="question" action="http://drpicto.custhelp.com/cgi-bin/drpicto.cfg/php/enduser/std_alp.php" target="javascript:window.open(\'\', \'helpWin\', \'width=650,height=450,left=10,top=10,toolbar=no,location=no,menubar=no,directories=no,status=no,scrollbars=yes,resizable=yes\')"><input type="hidden" name="p_new_search" value="1" /><input type="hidden" name="p_page" value="1" /><input type="hidden" name="p_li" value="" /><input type="hidden" name="p_lva" value="" /><input type="hidden" name="p_sid" value="" /><input type="image" src="http://www.digitalriver.com/v2.0-img/operations/picto/site/search_kb.gif" /></FORM>')
}
}