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Developing a Digital Product Strategy to Maximize Revenue and Customer Satisfaction

By: Mike Penterman
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In an ever-evolving digital landscape, having a tangible blueprint to guide your product’s trajectory is not just recommended, it’s essential.

A robust digital product strategy acts as your North Star, aligning product offerings with market requirements and ensuring resilience amidst change. Venturing into the market without such a strategy is akin to sailing uncharted waters without a compass.

But what exactly comprises a foolproof strategy for digital product sales? This primer breaks down the vital ingredients needed to concoct a winning formula for digital success. Whether you’re launching a new SaaS application or a groundbreaking digital tool, these foundational principles will guide your journey from conception to market dominance.

What Goes into a Successful Strategy for Digital Product Sales?

A well-defined digital product strategy provides a roadmap for businesses and a plan for growth. It aligns product offerings with market demands and ensures the product remains adaptable in the face of change. Without a solid strategy, businesses risk finding themselves directionless, resulting in wasted resources and missed opportunities when they attempt to go to market.

While approaches and frameworks may vary, every digital product strategy should incorporate these elements.

Vision and Mission: Setting the Foundation

At the heart of a successful digital or SaaS product strategy lie its vision and mission statements.

  • Vision: A vision statement paints a forward-looking picture, illuminating what the product or company aspires to achieve in the long-term. It’s a beacon guiding the entire product journey, offering a glimpse of the ideal future the product aims to shape.
  • Mission: On the other hand, the mission statement offers clarity on the product’s core purpose and actions. It details why the product exists, who it serves, and how it delivers unparalleled value.

Together, these statements anchor a digital product strategy, ensuring each component aligns with the overarching goals and purpose.

Market Research and Analysis

Understanding your target market is crucial. Researching and analyzing the market helps you understand customer needs, potential competition, and market size. This data will aid in making informed decisions about product features, pricing models, and promotional strategies. Also, by identifying potential gaps in the market or areas where existing solutions fall short, you can create a unique selling proposition for your product.

Clear Value Proposition

Your product should address specific pain points or needs of your target audience. A clear value proposition not only defines why your product exists but also why it’s better or different from other solutions. It should concisely communicate the benefits the end-user will receive and why it’s essential to them.

Note that this value proposition, along with the market research that supports it, should consider variance in customer preferences across markets and geographies. Because while ecommerce is an increasingly global undertaking, it’s increasingly localized experiences that consumers are after.

Product Roadmap

A product roadmap provides a visual representation of the strategic direction and growth of your product over time. It sets the priorities and timelines for feature releases, improvements, and long-term goals. A well-thought-out roadmap aligns your team’s efforts and ensures that everyone is working towards the same objectives.

Pricing and Monetization Strategy

Determining how to price your product is as crucial as the product itself. You need to understand what value your customers place on the solution you provide and how much they’re willing to pay. Consider different pricing models  such as subscription-based, freemium, or one-time purchase, and determine which aligns best with your product’s value proposition and market demand. (However, just be sure that you work with a payments platform that’s able to support and adapt to complex monetization strategies.)

Go-to-Market Strategy

Your go-to-market (GTM) strategy defines how you will reach your target audience and achieve a competitive advantage. This includes determining your sales channels, marketing strategies, and partnership opportunities.

While digital product and SaaS providers don’t typically need to worry about logistics-related concerns like shipping and returns, their GTM strategy should nevertheless focus on the all-important shopping and checkout experiences, as well as tax and compliance complexities created by doing business internationally.

Customer Success and Support

Once your product is in the hands of users, the focus should shift to ensuring their success. This means providing effective onboarding processes, continuous support, and resources like knowledge bases or FAQs. Satisfied customers can become brand advocates, so ensuring they achieve their desired outcomes with your product will benefit your brand’s growth and reputation.

Likewise, satisfied customers are also essential to customer retention, a critical component of success for SaaS brands—or any digital business utilizing a subscription-based model. As part of a customer success plan, as well as an effective GTM approach, focus in on measures that can reduce both voluntary and involuntary churn. One of the most important indicators of a SaaS provider’s overall health—both its profit potential and its customer satisfaction—churn rates  should ultimately influence many aspects of your business’s digital product strategy.

Solidifying Success in the Digital Age with Digital River

To navigate the intricate aspects of a digital business, a holistic strategy is indispensable. From conceptualization to market release and post-launch support, each element should weave together seamlessly—all with the goal of maximizing both revenue and customer satisfaction.

Yet, even with the best strategies, the right partners can make a world of difference. Digital River solutions are designed with the needs of today’s international digital businesses in mind. Learn more about how our all-in-one ecommerce platform, MyCommerce, can help make your digital product or SaaS growth strategy a reality.