Reduce Suscription Churn. Optimize Revenue.
Minimize subscriber churn to sustain profitability
Profitability in subscriptions requires a discipline to deliver ongoing value to subscribers and mitigate risk, but it also depends largely on your ability on minimize subscriber churn. Combatting churn takes a two-pronged approach. Voluntary churn can be kept in check by delivering ongoing value and communications to subscribers. Involuntary churn, however, requires superior back-end payment processing capabilities to minimize payment declines.
Laser-focused on driving down churn
Fluent in tech-centric subscriptions growth and end-to-end commerce, Digital River provides all the tools and support you need to sustain long-term profitability. Our advanced cloud solution features the industry’s most robust and innovative set of tools to combat subscriber churn.
- Intelligent payment routing, featuring the industry’s largest local acquirer network
- Pre- and post-expiration billing attempts to optimize authorization rates
- Automatic card expiration date extensions
- Visa and MasterCard account updater to prevent card declines
- Configurable notification tools to supplement customer service efforts
- Self-service tools enabling subscribers to update billing information and more
- Single customer login page customized to match the look and feel of your website
- Cancellation surveys and discounts to win back subscribers
- Grace periods and extensions
- Chargebacks and refund management tools to recover revenue
