Frequently Asked Questions

Credit Card Charges

An unauthorized charge is on my credit card statement with "DRI*" in the description. What is this charge?

If you haven’t placed an online order recently, the charge may be the result of a software or product subscription purchase that recently renewed. Find out more information about this charge here.


I can't find my order number. How can I get this information?

You can look up your order using your order number and the password or your email address and the last four digits of the credit card the charge appears on here.

I want a refund. Who can I contact?

Customer Service contact information can be found in your confirmation email or by looking up your order here.


I need help installing or using my product. Who can I contact?

For assistance with installation, activation, or product use please visit the manufacturer’s website for technical support contact information.