Digital River Commissioned Research Reveals How Ecommerce Leaders Solve Challenges of International Direct-to-Consumer Sales

Hosts webinar with guest speaker and ecommerce analyst, Peter Sheldon, to present research findings

MINNEAPOLIS Feb. 17, 2015 — Digital River, Inc., a leading global provider of Commerce-as-a-Service solutions, announced the release of a research study titled “Accelerate Global Growth While Reducing Risk.” The study, which was commissioned by Digital River and conducted by Forrester Consulting, reveals how digital commerce decision makers in the U.S. and U.K. are weighing and solving the challenges of global commerce expansion. The results of the study will be presented as part of a live 60-minute webinar on Thursday, Feb. 19 at 1:00 p.m. CST. Guest speaker Peter Sheldon, vice president and principal analyst for ebusiness and channel strategy with Forrester Research, will provide commentary.

The research study surveyed 130 ecommerce decision makers from U.S. and U.K. digital services providers and branded manufacturing companies that operate internationally. The research offers insights into:

  • How ecommerce leaders view and prioritize risks related to security, tax management, fraud prevention and regulatory compliance
  • Why seven out of 10 organizations experience some difficulty integrating multiple systems and business infrastructure
  • How ecommerce decision-makers build effective solutions to manage their global direct-to-consumer businesses

According to the companies surveyed, digital commerce channels are critical for rapid international expansion. Two thirds of the respondents consider it a critical or high priority to expand their business into new international markets in the next 12 months, with 82 percent expecting to begin earning revenue in one year or less. To enter new geographies more quickly and with less risk, 61 percent of respondents rely on the services of third-party, merchant-of-record partners.

“For the last two decades, Digital River has been helping thousands of merchants accelerate growth while mitigating the risks associated with conducting international ecommerce. Today, companies are under increasing pressure to manage that risk more quickly and get to revenue even faster,” said Scott Heimes, chief marketing officer at Digital River. “We help companies that are selling direct to consumers achieve those goals by localizing online shopping experiences, complying with regional laws, preventing fraud and collecting taxes.”

To register for the webinar, “Insights into Global Ecommerce Risks: What Keeps Financial Executives Up at Night,” please visit Registration is open to the public and free of charge. Participation requires a laptop or desktop computer.

A paper summarizing the research findings will be available for download on Friday, Feb. 20, 2015, after the webinar. Please visit the Digital River homepage to download a copy.

To continue a live discussion about global ecommerce, Digital River is hosting a Twitter chat on March 3, 2015, at 12 p.m. CST, featuring Peter Sheldon. Mark your calendar and follow the conversation using the hashtag #GoGlobalJam and via

About Digital River, Inc.
Backed by 20 years of ecommerce experience, Digital River is recognized as a leading global provider of Commerce-as-a-Service solutions. Companies of all sizes rely on Digital River’s multi-tenant, SaaS commerce, payments and marketing services to manage and grow their online businesses. In 2013, Digital River processed more than $30 billion in online transactions, connecting B2B and B2C digital products and cloud service companies as well as branded manufacturers with buyers across multiple devices and channels, and nearly every country in the world.

Digital River is headquartered in Minneapolis with offices across the U.S., Asia, Europe and South America. For more details about Digital River, visit the corporate website, read the Digital River Blog, follow the company on Twitter or call +1 952-253-1234.

Digital River is a registered trademark of Digital River, Inc. All other company and product names are trademarks, registrations or copyrights of their respective owners.

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