X-Border Payments Optimization Index

Learn how a variety of industries and countries are prepared to provide a seamless shopping experience and cross border payment solutions for global customers with the PYMNTS.com X-Border Payments Optimization Index, powered by Digital River.
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Overview

Conducting business across borders is complex

It is critical to understand the local cultures and preferences of the customer — as well as the regulatory and business requirements within those countries to do business and stay compliant. The more you know about cross-border payments, the better your chances for global ecommerce success.

What was measured?

X-Border Payments Optimization Index quantifies the degree to which ecommerce companies are prepared to do business with a global customer base. This index will provide important insight into the things that merchants must do in order to be successful on a global commerce stage.

Methodology

This index includes in-depth research on more than 160 such players based in 10 countries. including those developed to emerging economies and spanning multiple continents. Over 60 attributes were evaluated for each and every site, covering details related to shopping, payment, shipping, information access, pricing, product and level of effort required to checkout.

Three things every merchant needs to know

1

Time and money are key

Save your customers time and money by offering free shipping, allowing your customers to select "shipping same as billing address" and cut down on the number of pages and clicks to checkout. These are becoming requirements for cross-border sites.

2

Accessibility

Tailoring a site for consumers around the world is hard, so it is key to provide solutions that make your store accessible to a variety of people around the world. Top sites do this by providing a number of languages, currencies and country-specific address fields.

3

The continued rise of China

China presses the envelope and makes their "borders" more seamless. In this quarter, we learned that Chinese sites excel in offering free shipping, accepting 6+ currencies, providing 6+ languages and allowing for country-specific address fields.

Want to get more detailed information about the Index?

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Cross-border online commerce readiness and engagement by country

66
United States
65
China
60
United Kingdom
59
Germany
57
Canada
56
Spain
56
Italy
52
Mexico
50
Japan
49
France

Want to get more detailed information about the Index?

View the full report

Cross-border online commerce readiness and engagement by industry

Select the different results below.

Percentage of sites with mobile-friendly sites
Percentage of sites with 6+ languages
Percentage of sites with 6+ currencies
Number of global payment brands
Percentage of sites with free shipping
Percentage of sites with rewards
Canada
China
France
Germany
Italy
Japan
Mexico
Spain
United Kingdom
United States
100%
100%
100%
0%

Want to get more detailed information about the Index?

View the full report
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