Shopper Support

Our mission is to consistently provide the best customer service possible to support a positive shopping experience.

Need help with an order?

If you’re unsure about a charge on your credit card, look up your order to verify the information on our customer service portal.

Find My Order
Frequently Asked Questions

An unauthorized charge is on my credit card statement with "DRI*" in the description. What is this charge?

If you haven't placed an online order recently, the charge may be the result of a software or product subscription purchase that recently renewed. Find out more information about this charge here.

I can't find my order number. How can I get this information?

You can look up your order using your order number and the password or your email address and the last four digits of the credit card the charge appears on here.

I want a refund. Who can I contact?

Customer Service contact information can be found in your confirmation email or by looking up your order here.

I need help installing or using my product. Who can I contact?

For assistance with installation, activation, or product use please visit the manufacturer's website for technical support contact information.

Sales Inquiries

Interested in Digital River ecommerce solutions for your business?

Speak to a sales representative