Order Management

Deliver easy & efficient order processing on every order from start to finish.

Overview

Digital River’s order management services provide a best-in-class purchasing experience for your customers and your business. From unique shopping cart features to multiple fulfillment options, your solution is as unique as your company is. With intelligent inventory management and superior customer service, Digital River’s Global CommerceTM platform and order management tools will ensure you have everything you need to create the best order process possible for your customers, while keeping the back end manageable and profitable for your business.

Supporting your business at every step of the order process, from placement to fulfillment.

Capabilities

Shopping Cart

Shopping Cart
Promote up-sells, offers, bought-also-bought items, cross-sells and additional promotions to increase conversion rates on your site:

  • Address restrictions, validation and shopper authentication
  • Checkout settings, checkout flow and pages, cart estimates and restore cart contents
  • Shopper personalization tools

Order Orchestration

Order Orchestration
Get access to valuable features aimed at orchestrating orders, ensuring both compliance with regulatory requirements and a positive shopper experience:

  • Export compliance validation
  • Global, real-time tax calculations down to local jurisdiction level
  • Assessment and calculation of regulatory fees
  • Automated order summaries, notifications and more

Subscriptions & Recurring Billing

Subscriptions & Recurring Billing
Leverage our flexible platform and gain the localized payment methods you need to increase your renewals and maximize the lifetime value of your customer:

  • Fully-customized storefronts in 26 languages
  • Localized messaging and customizable email opportunities
  • Recurring revenue streams
  • Robust reporting
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Physical Fulfillment

Physical Fulfillment
Ensure successful fulfillment of your customer’s orders for physical or digital goods and manage downstream processing:

  • Consignment, buy-sell, client-owned and Digital River inventory-owned models
  • Multi-source abilities built in with configurable logic
  • More than 65 pre-integrated fulfillment and supply centers
  • Fulfiller inventory handling and decrementing, pre-order management and more
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Customer Service

Customer Service
Provide your customers with the highest level of service every time and everywhere you do business:

  • Fast and reliable support available in many different languages
  • Build and maintain strong customer relationships through multiple touch points
  • Flexible options for inbound calls, email management and live chat
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Tax Calculation

Tax Calculation
Determine correct tax amounts based on income, address and product code in under 1/10th of a second:

  • World-class tax calculator that handles any indirect taxation from any country in the world based on your supply chain
  • Enhance the client experience by removing the burden of managing your tax attributes
  • Decrease your compliance costs and drive revenue from repeat customers
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Fraud Management

Fraud Management
Incorporate Transaction DefenderTM, a highly advanced, time-tested rules engine to protect your business from malicious and fraudulent activity:

  • Fraud screening service level agreement is 250 milliseconds
  • High-risk transactions enter a hold queue for manual reviews by the risk management team
  • Third-party applications are integrated for metadata collection and feature enrichments
  • All payment methods and currencies are supported
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Inventory Management

Inventory Management
Proper inventory management is critical to the success of every business. Make it easy for your shoppers to locate the specific inventory of interest and ensure that the related imagery and content load quickly:

  • Keep product information and inventory current
  • Manage order spikes without overselling what is in stock
  • Track inventory levels & synchronize data accurately
  • Manage order flow from multiple channels

CLM/Where to Buy

>CLM/Where to Buy
Create a seamless shopping experience and complete the consumer’s path to purchase:

  • Protect your brand and product value by tightly monitoring Minimum Asking Price (MAP)
  • Gain consumer insight and competitive pricing advantages
  • Automate the price of a product based on what the competition is doing or other factors
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