B2C Optimize Commerce Case Study | Digital River
Case Study

A leading consumer photography equipment brand reduces complexity and gains flexibility with Digital River’s Global Seller Services

The Customer

Leading consumer photography equipment brand

The Challenge

The customer was looking to quickly replace their back-end solution to support their D2C commerce channel. They needed to enhance their back-office operations including payments, tax, compliance, fraud and accounting – and integrate the solution into their existing commerce platform.

The Team

Blue Acorn iCi – System Integrator

Tech Data Global Lifecycle Management – Global Supply Chain Services

Digital River – Global Seller Services: Payments, taxes, compliance, fraud mitigation

The Solution:

High priorities for the brand included keeping the cost of this transition as low as possible and simplifying what had become a complex solution for managing back-end operations. Another challenge? The brand had a tight schedule, requesting the work be completed within three months.

With trusted relationships already in place with Blue Acorn iCi as the system integrator, and Tech Data Global Lifecycle Management (GLM) handling global inventory management, transportation, export regulatory compliance and logistics related activities, the brand leaned on their partners’ expertise to determine the best back-end technology provider to meet its needs.

Blue Acorn iCi quickly identified Digital River as the all-in-one solution that could handle the complexities of payments, taxes, compliance and fraud mitigation by using a single integration to connect Digital River’s Global Seller Services and order management capabilities into the brand’s existing Adobe Commerce platform.

Having an API-based solution that required just one vendor helped the brand keep its overall transition costs low and shortened the time to launch. The fact that Digital River’s Global Seller Services of payments, taxes, compliance and fraud mitigation are available to integrate with multiple commerce platforms means the brand will have flexibility to meet any future business needs.

The Result:

Blue Acorn iCi, Digital River and GLM worked across teams to integrate Digital River’s Global Seller Services into the brand’s existing Adobe Commerce platform in just 50 days, providing the value that was critical to the brand while implementing the solution in a time frame that exceeded expectations.

By deploying an all-in-one solution for payments, taxes, compliance and fraud mitigation, the brand was able to re-allocate resources to focus on its customers’ experience, and future-proof its technology to meet customer demands moving forward. Additionally, working with Digital River, Tech Data has implemented a specialized customs brokerage program with a prominent international transportation provider to support the client with hassle-free customs clearance for deliveries outside the U.S.